Important Announcement Regarding Intake, Crisis and Counselling Appointments:

Counselling Services is experiencing an unprecedented demand for services from students, impacting our ability to respond as we would like. 

Counselling and the VP Student Affairs are working closely with WLUSU, GSA and community groups to explore all options to address this need and to attempt to increase supports available to students.

In the meantime, please be aware of the following:

Walk-in Intake Appointments:  There are a limited number of walk-in appointments available each day, so students are strongly encouraged to arrive early to access an intake appointment (i.e. 8:30 a.m. when the office opens).  Once all intake appointments have been assigned for the day, students will be asked to come back the following day and try again.

Walk-in Crisis Appointments:  There are a limited number of crisis appointments available each day, and while every effort is made to accommodate students in crisis, some students may need to be referred off-campus to Crisis Services of Waterloo Region or Grand River Hospital when all of our available counsellors are booked.

Counselling:  Once a student has completed the intake process, there may be a longer than desired wait until their first appointment with a counsellor (at this time approximately one month), due to all counsellors being fully booked.

Your feedback and concerns may be directed to counselling@wlu.ca.

Office Location: 2nd Floor, Student Services Building
(across the hall from Health Services)

Office Hours September – April:
Monday – Thursday: 8:30 am – 8:00 pm
Friday: 8:30 am – 4:30 pm

Office Hours May - August:
Monday, Thursday, Friday: 8:30 am – 4:30 pm 
Tuesday, Wednesday: 8:30 am – 8:00 pm

Office Closures:

The Counselling Services office will be closed for staff training/meetings/events and statutory holidays on the following:

• Monday, February 20, 2012 - "Family Day"