Crisis Information

We reserve space in our schedule every day for WLU students who come to us with issues that require urgent attention.

These are some reasons why you might request an urgent/crisis appointment:

·          You are so upset that you might not be able to keep yourself or others safe.

·          You or someone you know has been threatened or is in immediate physical danger.

·          You have been physically or sexually assaulted in the last few days.

·          Someone close to you died within the last few days.

·          You are having strange experiences, such as hearing voices or seeing things that others do not.

·          You have witnessed a traumatic event in the last few days.

·          You are so overwhelmed that you cannot cope on your own.

If you are experiencing an urgent issue that is not on this list, please tell us anyway.

Counselling Services provides crisis services to currently enrolled WLU students.  If you are not in immediate crisis, you should should use our Walk-In Intake service. 

You can access crisis counselling during our Walk-In Crisis times.  Crisis appointments may also be scheduled on as as-needed basis (pending counsellor availability).  Call the office at 519-884-0710 x2338 for more information, and please tell the administrative assistant that you are in crisis and need to see someone as soon as possible.

WALK-IN CRISIS APPOINTMENTS

Monday - Friday, 1 – 4 p.m. (sign up in person between 12:30 - 3:15 p.m.)

Crisis appointments will be scheduled on a first come, first served basis.

• Students may come to the Counselling Services office between 12:30 - 3:15 p.m. to reserve a crisis appointment.
• Although every attempt possible will be made, if demand exceeds our capacity, students will be referred to crisis services available in the community.

After Hours Crisis Services:

Since Counselling Services cannot be available 24 hours per day, we have formed a partnership with Victim Services of Waterloo Region to supplement our services.

In the event of a crisis during working hours, the Director of Counselling Services or designate is to be notified (519-884-0710 x2338) for consultation and coordination of support services for students affected.  These services may include individual or group debriefing of friends/roommates, assessment of suicide risk of others involved/affected, consultation with staff/student leaders involved in student support, or death notification to classes (in the event of the death of a faculty member).  In the unusual event that Counselling Services is not available to respond in a timely manner, additional support services will be arranged from Counselling Services.

In the event of a crisis when Counselling Services is not available (after hours and weekends), Counselling Services has formed a partnership with Victim Services of Waterloo Region.  They may be contacted to provide immediate support and crisis debriefing (519-570-5143).  These services may include but are not limited to attending the scene of a crisis or the Community Safety and Security Quiet Room, offering emotional and practical support to friends/roommates/family, assisting in contacting additional supports/services, and coordination follow up support via Counselling Services (with student’s permission).  It is important to note that Victim Services is available for the immediate crisis response only, after which time support will be offered via Laurier support services.  Other crisis services available are listed below. 

 On-Campus Emergency Services:

Community Emergency Services: