Counselling Services
Crisis Information |
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Wilfrid Laurier University Counselling Services provides crisis services to currently enrolled WLU students. Most students requesting to see a counsellor should phone in advance to schedule an intake appointment. If you are not in immediate crisis, you may stop in or call Counselling Services to arrange an intake appointment, which can be scheduled within a week, depending on your schedule. However, if you are in crisis and need to be seen that day, you can call the office to book a same-day appointment, pending availability, with an intake/crisis counsellor (or another member of the counselling staff). When you call to book an appointment, please tell the administrative assistant that you are in crisis and need to see someone as soon as possible.
Given that Counselling Services cannot be immediately available 24 hours per day, Counselling Services has formed a partnership with Victim Services of Waterloo Region to supplement the immediate response crisis intervention services available to Laurier students and staff.
In the event of a crisis during working hours, the Director of Counselling Services or designate is to be notified (519-884-0710 x2338) for consultation and coordination of support services for students affected. These services may include individual or group debriefing of friends/roommates, assessment of suicide risk of others involved/affected, consultation with staff/student leaders involved in student support, or death notification to classes (in the event of the death of a faculty member). In the unusual event that Counselling Services is not available to respond in a timely manner, additional support services will be arranged from Counselling Services.
In the event of a crisis when Counselling Services is not available (after hours and weekends), Counselling Services has formed a partnership with Victim Services of Waterloo Region. They may be contacted to provide immediate support and crisis debriefing (519-570-5143). These services may include but are not limited to attending the scene of a crisis or the Community Safety and Security Quiet Room, offering emotional and practical support to friends/roommates/family, assisting in contacting additional supports/services, and coordination follow up support via Counselling Services (with student’s permission). It is important to note that Victim Services is available for the immediate crisis response only, after which time support will be offered via Laurier support services. Other crisis services available are listed below.
On-Campus Emergency Services:
519-884-7337 519-885-3333 or 519-884-0710 ext. 3333
Line is staffed by student volunteers and is a support service for students, available from 7 pm to 3 am. Callers may remain anonymous.
Available 24 hours per day, 7 days per week including holidays. Will respond to all calls for service and are dispatched on a priority basis.
Community Emergency Services:
Anselma House (24 hr. crisis) Crisis: 519-742-5894 or 1-888-821-1517 Business: 519-741-9184 Crisis Services ( 519-742-3611 ext. 2353 Crisis Services (Intervention) 519-744-1813 Drug and Alcohol Registry of Treatment (DART) 1-800-565-8603 Distress Centre 519-745-1166 1-800-668-6868 1-800-268-9688 1-888-230-3505 Sexual Assault Support Centre of 519-741-8633 (24 Hour Crisis & Support Line) Victim Services of 1-888-579-2888 Emergency: 911 Non-Emergency Phone Numbers: Withdrawal Management Centre 519-749-4318
Crisis shelter for abused women and their children offering safe shelter, 24 hour crisis line, outreach and transitional programs for abused women and their children in the community and public education.
Available 24 hours per day, 7 days per week. Will be asked to give your name and a contact number. Will provide counselling over the telephone or in hospital.
Available 24 hours per day, 7 days per week. Will provide counselling and outreach services. Will ask for a name and contact number.
DART can provide you with information about drug and alcohol treatment services in
Available 24 hours per day, 7 days per week. Line is staffed by volunteers who provide a listening service that is anonymous.
Kids Help Phone is
Toll-free,
The 1-888 telephone line is open to callers 24 hours a day, 7 days a week, and is free, confidential and anonymous.
Staffed by specially trained volunteers who provide: immediate crisis support and intervention; support for women who have been sexually assaulted recently or in the past; support and information for family and friends of those who have experienced sexual violence; and community information, advocacy and emergency accompaniments. Individual counselling and support groups also available.
This service responds to the most urgent needs of victims of violent crime. It offers immediate assistance to help victims of violent crime who cannot afford services to address their immediate needs. The services offered are: emergency expenses (for eligible victims, to secure premises for victim safety, provide emergency accommodation and meals, care for dependents, transportation costs or specialized crime scene cleanup services in the immediate aftermath of violent crime); funeral expenses (to assist eligible families of homicide victims); counselling (to help victims of serious crimes recover from their experience).
The Victim Support Line (VSL) is a province-wide, multilingual, toll-free information line providing a range of services to victims of crime. The VSL offers: information and referral to support services in your community; pre-recorded information about the criminal justice system; access to information about provincially sentenced offenders. You can also register for automated notification when an offender’s status changes. The service is available from 8 am to 10 pm, seven days a week.
Kitchener/Waterloo/Cambridge: 519-653-7700
All other areas: 519-570-3000
Withdrawal management for males and females who are abusing alcohol, drugs, solvents, illicit drugs and or experiencing withdrawal. It is a non-medical supportive environment. Clients arrive or are brought to the centre (located at 52 Glasgow St., Kitchener) and Intake Information is recorded. Once a client is sober and wishes to stay, they are assigned a bed and then referred if interested. Individuals must be intoxicated, in withdrawal or in a crisis situation related to substance abuse. The individual must be agreeable to and suitable for non-medical detoxification and all house rules.